At Babycove, we want you to be happy with your purchase. If you are not completely satisfied with your order, please contact us and we will be happy to help.
1. Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item should be:
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Unused and unworn
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In its original condition
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In its original packaging where applicable
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Returned with any original tags or accessories where applicable
Please contact us before sending any item back. We will provide the return instructions and return address.
Your legal rights under UK consumer law are not affected by this policy.
2. Change-of-Mind Returns
For eligible online purchases, UK consumers generally have a statutory right to cancel within 14 days of receiving the goods, without giving a reason. After notifying us of the cancellation, the goods should generally be returned within a further 14 days.
You may also use our voluntary 30-day return period where applicable, subject to the conditions in this policy.
3. Faulty, Damaged or Incorrect Items
If your item arrives:
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Damaged
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Defective
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Incorrect
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Significantly different from its description
please contact us as soon as possible at support@babycove.store
Please include your order number and, where possible, clear photographs showing the issue and the packaging.
We will review the issue and provide an appropriate remedy in accordance with applicable UK consumer law.
4. Return Shipping Costs
For a change-of-mind return, the customer may be responsible for the return postage costs unless otherwise stated by Babycove.
If an item is faulty, damaged, incorrect, or not as described, Babycove will cover reasonable return costs where required by applicable law.
5. Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
Approved refunds will normally be issued to the original payment method.
Where a refund is legally due following cancellation, we will process it without undue delay and within the applicable legal timeframe. For statutory cancellations, refunds are generally due within 14 days subject to the applicable rules.
Your payment provider or bank may require additional time to make the funds available in your account.
6. Original Delivery Charges
Where you exercise a statutory cancellation right, we will refund the cost of standard delivery where required by applicable UK law. If you selected a more expensive delivery option, we generally only need to refund the cost of the least expensive standard delivery option available.
7. Items That Cannot Be Returned
Certain products may be excluded from cancellation or return rights where an applicable legal exception applies, such as goods that are made to the customer's specifications or certain goods that cannot be returned for health or hygiene reasons once unsealed.
Any such restriction will be clearly communicated where applicable.
We will not use this policy to remove or restrict any statutory consumer rights.
8. Sale Items
Sale or discounted items are not automatically excluded from your legal return or refund rights.
If a sale item is faulty, not as described, or otherwise covered by statutory consumer rights, those rights still apply.
9. How to Request a Return or Refund
To request a return or refund, please contact:
Email: support@babycove.store
Please include:
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Your full name
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Order number
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Item(s) you wish to return
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Reason for the return, where applicable
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Photos if the item is damaged, defective or incorrect
We will provide the next steps after reviewing your request.
10. Contact Us
If you have any questions about our Refund & Return Policy, please contact us:
Babycove
Email: support@babycove.store
We are committed to handling returns and refunds fairly and in accordance with applicable UK consumer protection laws.